It depends on where you bought it
Because SmartyApps products are sold through a few different channels, refund handling depends on which one you used to purchase.
Purchased directly or via Gumroad
Products bought directly through smartyapps.xyz or through our Gumroad store are covered by a 30-day money-back guarantee. If a product isn't working for you within 30 days of purchase, email support@smartyapps.xyz with your order details and we'll issue a refund — no need to justify it at length, though it genuinely helps us if you tell us what went wrong.
Purchased through AppSumo
If you bought your license through an AppSumo Lifetime Deal, refunds are handled directly by AppSumo under their own refund policy, not by us. Please reach out to AppSumo's support team to request a refund on an AppSumo purchase — we're not able to process those on our end.
How refunds are issued
Approved refunds are returned to your original payment method through whichever platform processed the original payment (Gumroad or AppSumo). Processing times depend on that platform and your payment provider.
What happens to your license after a refund
Once a refund is issued, the associated license or activation code is deactivated, and any hosted account tied to it (for example, an AnswerBot account) may be suspended.
Exceptions
We reserve the right to decline a refund in cases of suspected abuse — for example, requesting a refund after extensive use, or repeated refund requests for the same product across multiple purchases.
Questions
If you're not sure which category your purchase falls under, or you're having trouble with a product, email support@smartyapps.xyz and we'll point you in the right direction.