What to include
A few details help us answer on the first reply:
- Which product you are writing about, and its version if you know it
- Your operating system (for desktop products)
- What you expected to happen and what happened instead; a screenshot helps, and our bug report guide explains how to take a useful one
- For licensing questions, your license code or order details (never your card number)
What we can help with
- Product support: installation, setup and how-to questions. Many answers are already in the documentation.
- Licensing and activation: codes from Gumroad or AppSumo that will not activate.
- Refunds: see the refund policy first, then email us with your order details.
- Privacy requests: access, correction or deletion of data we hold. See the privacy policy.
- Business enquiries: partnerships, press and custom work.
Before you write
You can also ask the chat assistant in the corner of this page. It answers questions about our tools from the content on this site. If it cannot help, email us and we will.